Leadership and Compassion

During an initial interview with a new client he told me in a beaten down tone that he is truly discouraged. After doing “everything right” for several years, he had not seen any positive impact on his business.  The business had stagnated and profit margins were even further reduced. Despite handling all issues with compassion, the morale of his staff had deterioratcompassion1ed and service levels to internal and external customers was suffering.

When I asked him what he considers as being compassionate he talked for a long time about kindness, actively listening to and feeling with his associates when they talk about challenges they face and helping them to overcome them by providing positive guidance. He spoke with great kindness about the struggles they faced and his facial expression, gestures, tone and words perfectly matched his deep feelings and concerns. I asked him about the solution they found and he talked about the accommodations and the shift in responsibilities he made and his stepping in and taking on a greater and greater slice of the daily workload. A truly caring leader.

When we analyzed his workweek, which included far too often the entire Saturday, we quickly found out that he spends most of his time performing parts of one of his associates’ work, fighting fires and dealing with dissatisfied customers. Many authors and consultants call this working in the business rather than on the business. For a business to stay relevant, it has to change. Our society is clearly changing its behavioral preferences and buying habits and successful businesses adapt and innovate with those changes. A stagnant business is actually losing ground – as it happened with my client’s business.

As discussed in prior newsletters- the leaders or business owner’s #1 job is to drive and facilitate the needed change.  This takes thought and time for developing needed changes and goals. To be successful we need chunks of uninterrupted think time and associates who perform their assigned duties.

The famous author Steven Covey classified conflict and conflict resolutions with win – win, win – lose, lose- win or lose- lose expressions. Extending kindness without dealing with the real issue is leading always to a lose – win situation.  In this case the unconditioned kindness of my client led his associates to stretch him every day in reducing their workload at his expense, their getting out of difficult assignments, or even not showing up for work at all.

Don’t get me wrong; being compassionate is a must own skill for a motivating and coaching leader.  However,  being compassionate entails being kind and at the same time tough. A compassionate leader must deal with reality in an open and honest way, even if the message is difficult or painful. If we only use kindness to soothe or to address the same challenge over and over, we do not strive for the win – win resolution and avoid the challenging conversation.  Thus the losing position, by  reacting slowly, being always gentle and understanding and doing nothing when action is needed, doesn’t help the person who created the challenge. In addition, the other associates, who perform their job as assigned, become tired of picking up the slack for others and lose their motivation, too. It is like in any sports. If the referee only enforces the rules on some players while others are unchallenged, the game will fall into chaos.

Please, practice being compassionate in every discussion you have and always re member that leading with compassion always needs to lead to win – win solutions. In most cases this requires dealing with reality and balancing the needs of a business with the needs of clients and associates.

About Joe Mayer…

Joe is an author, national speaker and facilitator who ignites passion and energy through dynamic presentations and engaging workshops focusing on strategic business growth, leadership development, and targeted sales and marketing.  An adjunct Professor at Case Western Reserve University in Cleveland, he is an expert in Innovation, Emotional Intelligence and Team Building.


This entry was posted in Business Coaching and Consulting and tagged , , , . Bookmark the permalink.

24 Responses to Leadership and Compassion

  1. Informative article, just what I was looking for.

  2. This text is worth everyone

  3. I’m just writing to make you understand of the extraordinary experience my wife’s daughter undergone reading through your site. She picked up several issues, which include how it is like to have a great giving mindset to make others quite simply completely grasp a number of very confusing subject areas. You actually surpassed our expected results. Thanks for presenting such useful, trusted, educational and in addition easy thoughts on this topic to Mary. free blogging course http://linktrack.info/free_blogging_course

    • Marcos says:

      I simply nedeed to point out i found ones blog through Goolge and that i am pleased I did. Continue on fantastic operate and i will make certain so that you can book mark you actually when I’ve a lot more at no cost time period from the a guides. Thanks!

  4. Clair Musick says:

    Aw, this was an extremely good post. Finding the time and actual effort to create a top notch article… but what can I say… I procrastinate a whole lot and don’t manage to get anything done.

  5. I just want to say I am new to blogging and site-building and really loved you’re web-site. Most likely I’m want to bookmark your website . You really have impressive posts. Regards for sharing with us your web-site.

  6. I blog often and I seriously appreciate your content. This great article has truly peaked
    my interest. I am going to book mark your website and keep checking for new information about once a week.
    I subscribed to your RSS feed too.

    Also visit my homepage: montaż rekuperatora

  7. Habibi says:

    i always enjoy to do blog hopping and i stumbled upon your blog.

  8. You possess an wonderful web site the following, thank you for all those fantastic written content! Will certainly visit again before long!

  9. You made some decent points there. I checked on the internet
    for additional information about the issue and found most people will go along with your views on this website.

  10. I simply want to tell you that I am just new to blogs and really enjoyed your web site. More than likely I’m planning to bookmark your site . You absolutely have excellent stories. Bless you for sharing your webpage.

  11. Greetings! Very useful advice in this particular article!

    It’s the little changes that produce the most significant changes.
    Thanks for sharing!

  12. Admiring the time and effort you put into your site and detailed information you provide.
    It’s good to come across a blog every once in a while that isn’t the same old rehashed material.
    Fantastic read! I’ve saved your site and I’m including your
    RSS feeds to my Google account.

  13. Hello, its nice paragraph regarding media print,
    we all know media is a fantastic source of facts.

  14. This is a very good tip especially to those new to the
    blogosphere. Short but very accurate info…
    Thank you for sharing this one. A must read article!

    Feel free to visit my web page – cheap nfl elite jerseys

  15. Someone essentially lend a hand to make seriously posts I’d
    state. That is the very first time I frequented your web page and to this point?
    I amazed with the analysis you made to make this particular submit amazing.
    Magnificent process!

  16. I read this article completely regarding the resemblance of
    most recent and earlier technologies, it’s amazing article.

  17. Wonderful, what a blog it is! This weblog presents
    helpful data to us, keep it up.

  18. Hello, I enjoy reading all of your article post. I like to write a little
    comment to support you.

  19. I’m extremely impressed together with your writing abilities and also with the format for your weblog.
    Is this a paid subject or did you customize it yourself?
    Anyway stay up the excellent quality writing, it’s uncommon to peer a nice blog like this one nowadays..

    Here is my weblog: Comment Pirater un Compte Facebook

  20. I for all time emailed this webpage post page to all my associates, as if like to read it
    after that my contacts will too.

  21. Wow, incredible blog layout! How long have you been blogging for?
    you made blogging look easy. The overall look of your site
    is great, as well as the content!

    Here is my webpage klimatyzacja warszawa

  22. I savor, result in I found exactly what I was looking for. You’ve ended my four day long hunt!
    God Bless you man. Have a great day. Bye

  23. Bruno says:

    I’m not that much of a online reader to be honest but your blogs really nice,
    keep it up! I’ll go ahead and bookmark your site to
    come back later. Cheers

Leave a Reply

Your email address will not be published. Required fields are marked *

− one = 6